Contact Fairgo

There are two kinds of question people send us, and they go to different places. Knowing which one you have saves time.

Questions about this website

Use this address for corrections, broken links, privacy requests or feedback about the guide:

Editorial email

We read every message and reply in English, usually within a few business days. Please do not send passwords, card numbers or identity documents to this address.

Questions about your Fair Go account

We do not run the casino and cannot see or change any account. For login trouble, bonus questions, deposits, withdrawals or verification, contact Fair Go directly through the official website. Support is in English and the listed channels are:

• 24/7 live chat
• Email, via the official site
• Callback request

Before you contact support

1. Note the email or username on your account.
2. Write down the exact message you saw, or take a screenshot.
3. Have your documents ready if the question is about verification.
4. Mention the method and amount for any payment query.

Need help with gambling itself?

If gambling is causing you stress or harm, free and confidential help is available in Australia through Gambling Help Online. You can also read our responsible gambling page.

Fairgo is not a casino and does not process payments or accounts.